Privacy Policy

1 Introduction

Welcome to Travel Villa. As a premier online travel agency in Pakistan with industry roots dating back to 1994, we understand that arranging flights, hotels, Umrah packages, visas, and corporate travel involves processing sensitive personal information.

This Privacy Policy outlines how Travel Villa collects, uses, processes, protects, and shares your information when you visit our website, create an account, make a booking, or interact with our digital travel platform. By using our services, you acknowledge this Privacy Policy and our applicable Terms and Conditions.

2 Our Core Privacy Principle

3 Information We Collect

Depending on your interactions with the Travel Villa platform, we may collect:

• Contact & Account Information: Name, email address, mobile number, physical address, and account login credentials.
• Travel & Booking Details: Passenger names, travel dates, destinations, flight PNRs, hotel requirements, car rental preferences, and visa processing details.
• Identification Documents: Passport details, national ID (CNIC), date of birth, and nationality, only where legitimately required by airlines, visa authorities, or travel suppliers.
• Payment Information: Transaction amounts, billing addresses, and limited card data. Note: Travel Villa processes payments via authorized secure gateways and does not retain sensitive card authentication data (e.g., CVV) on our servers.
• Technical & Device Data: IP addresses, browser types, device information, and security logs collected automatically via cookies to ensure website functionality and performance.

4 How We Use Your Information

We process your data for legitimate business, operational, and legal purposes:

• Service Fulfillment: To issue tickets, confirm hotel reservations, process visas, arrange travel insurance, and manage cancellations or refunds.
• Communication: To send booking confirmations, itinerary updates, invoices, and respond to customer support inquiries.
• Platform Security: To detect unauthorized access, prevent payment fraud, investigate suspicious activities, and protect the Travel Villa infrastructure from cyber threats.
• Legal Compliance: To meet tax obligations, respond to lawful requests, and adhere to regulatory frameworks, including IATA/BSP and airline ticketing requirements.
• Service Improvement: Utilizing analytics and Artificial Intelligence (AI) to optimize search recommendations, improve user experience, and streamline operational workflows without compromising user privacy.

5 Sharing Information with Third Parties

Travel is an interconnected global industry. To fulfill your booking, we must share relevant data with the organizations providing your services. This includes:

• Airlines, hotels, and accommodation providers.
• Visa processing partners and destination management companies.
• Travel insurance and eSIM/connectivity providers.
• Authorized payment gateways and financial institutions.

International Data Transfers: Because travel is inherently global, booking international services means your data may be transferred to and processed by organizations located outside of Pakistan, subject to their respective privacy frameworks.

6 Information Security & Protection

Travel Villa implements technical, organizational, and operational safeguards to protect your data against unauthorized access, credential theft, and system intrusion. These include secure transmissions (HTTPS/TLS), access controls, database protections, and fraud monitoring.

While we commit to rigorous security standards, no internet transmission or digital storage system is entirely impenetrable. We cannot guarantee absolute security, but we continuously work to protect the data under our control.

7 Pakistan Cybersecurity & Electronic Transactions

Travel Villa operates in compliance with Pakistan’s electronic transaction and cybercrime frameworks, including the Electronic Transactions Ordinance (2002) and the Prevention of Electronic Crimes Act (PECA, 2016). We actively monitor our platform to protect against API abuse, unauthorized scraping, and payment fraud. Where a genuine cybersecurity incident occurs, we reserve the right to preserve evidence and report it to relevant law enforcement or payment partners.

8 Data Retention & User Choices

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including legal, auditing, and dispute resolution requirements.

Subject to legal and contractual limitations, you may contact us to:

• Request access to or correction of your personal data.
• Update your marketing and communication preferences.
• Inquire about how your information is processed.