Refund & Cancellation Policy
Clear, professional, and transparent assessment, cancellation, and refund guidelines for all travel products.
Travel Villa Refund & Cancellation Policy
Transparent Assessment, Airline Rules & Processing Timelines
At Travel Villa, we understand that travel plans can change unexpectedly. With industry roots dating back to 1994, our goal is to handle your cancellations, amendments, and refund requests professionally, transparently, and fairly.
Because Travel Villa acts as a booking intermediary, all cancellations and refunds are governed by the specific rules of the third-party suppliers providing your service (airlines, hotels, embassies, etc.). This policy outlines how refunds are assessed, processed, and remitted.
1 General Refund Principles
- Supplier Rules Apply: Every refund request is evaluated against the confirmed booking conditions, airline fare rules, and supplier cancellation penalties accepted at the time of booking.
- Travel Villa’s Role: Where a third-party supplier (e.g., an airline) controls the refund decision and the funds, Travel Villa will submit the refund request on your behalf and remit the funds to you once the supplier releases them to us.
- Processing Fees: Where applicable, refunds will be issued minus any supplier penalties and a standard Travel Villa administrative processing fee, which covers the operational cost of managing the cancellation.
2 Service-Specific Cancellation Rules
Different travel products carry different cancellation conditions:
Airline Tickets
Flight refunds are strictly subject to the airline's Conditions of Carriage and ticket fare rules. "Basic Economy" or promotional tickets are often strictly non-refundable. For refundable tickets, the refundable amount will be the ticket price minus airline cancellation penalties and our processing fee.
Hotels & Accommodation
Hotel refunds depend on the property’s specific cancellation deadline (e.g., "Free cancellation up to 48 hours before check-in"). Late cancellations, early departures, or "no-shows" generally result in non-refundable charges imposed by the hotel.
Visa Services
Government visa fees, embassy appointment charges, and Travel Villa’s visa processing service fees are strictly non-refundable once the application process has commenced, regardless of whether the visa is approved, delayed, or rejected by the respective government authority.
Travel Insurance & eSIMs
Premium refunds for insurance or connectivity products are subject entirely to the specific provider's policy wording and activation status.
3 How to Request a Cancellation or Refund
To initiate a cancellation or refund request, you must contact us through our official customer service channels prior to your scheduled departure or check-in.
- Please provide your Booking Reference Number (PNR), lead passenger name, and the specific service you wish to cancel.
- Important: A cancellation is not effective until you receive an official cancellation confirmation email from Travel Villa. Simply sending an email or leaving a voicemail does not automatically halt supplier penalties.
4 Refund Processing Timelines & Methods
- Timelines: We process refund requests promptly on our end. However, the total time it takes for funds to reach your account depends on the supplier. Airline refunds processed through the IATA Billing and Settlement Plan (BSP) typically take between 14 to 60 business days.
- Payment Method: For your security and to comply with anti-money laundering regulations, approved refunds will strictly be credited back to the original payment method used at the time of booking.
- Currency & Bank Charges: If your booking involved foreign currency conversion, the final refunded amount may differ slightly due to live exchange rate fluctuations and independent bank processing fees, which Travel Villa does not control.
5 Fraud Prevention & Chargebacks
If you believe a duplicate or unauthorized transaction has occurred, please contact Travel Villa support immediately so we can investigate and resolve the issue. We politely request that customers do not initiate unjustified bank chargebacks for non-refundable tickets or services properly rendered. Travel Villa reserves the right to dispute fraudulent chargebacks using transaction logs, digital consents, and supplier records, and may suspend associated accounts pending investigation.
6 Governing Law
This Refund Policy operates in conjunction with our website Terms & Conditions. Any disputes arising from cancellations or refunds shall be governed by the laws of Pakistan, subject to the exclusive jurisdiction of the competent courts in Karachi, Sindh, Pakistan, without restricting your mandatory statutory consumer rights.
7 Contact Us for Cancellation Assistance
For cancellation assistance or to check the status of a refund, please contact: